Buy Some Candy! Don't Forget to Bring the Kids!!!

Yesterday, we in the Lehigh Valley decided we decided to concentrate on what really matters. While the rest of you saps were worried about international terrorism or whatever stunt media-whore Donald Trump was pulling, in eastern Pennsylvania we were engaged in a social media flame war that involved unruly children and a business owner who I would love to meet.

This is the age of social media, where any nitwit with a company-owned laptop can have a blog and any personal you issue you have can be brought out for all to see. What we know is a woman and her child visited a quaint, downtown Bethlehem candy store  and it didn't go to well. Let's turn it over to Tam Lyn, Tam?

Last Summer, TripAdvisor had overwhelmingly positive reviews for a place that turned out to be an absolute dump (That would be Diamond Cove Cottages, Lake  George NY) - and we all know people with personal vendettas like to write negative reviews. This little blurb would have sunk into obscurity if the owner had simply ignored it or given the standard boilerplate response along the lines of "At The Candy Lab, we pride ourselves on giving out patrons the best customer experience possible. We have been in business for over a decade and have had thousands of satisfied patrons, both young and old alike! We're sorry you did not enjoy your Candy Lab experience but hope you will visit us again to try our free samples as well as our chocolate covered bacon! We appreciate your feedback!"

Apparently the owner of Candy Lab skipped the day when they covered social media engagement at business school. Here was the response:

HELL YEAH BABY!!!! TAKE YOUR SCUMBAG KIDS AND YOUR MEASLY $30 AND GO POUND SAND!

At my age - anything I haven't seen 1,000 times is refreshing - and this response left me wanting more. "I had a big fish on the hook and you and your bratty kid we're about to screw it up! Go the hell elsewhere!"

I can't get enough of this woman!!! I wonder if she's single!

All of the local media outlets (all 3..maybe 4 of them) covered this story in depth and Facebook was full of endless discussions on the topic. A bunch of schleps went to the stores page and - you can see this coming - said that "as a parent, I'm appalled, I will never visit your store." They probably wrote these reviews on their iphone from the candy section at Walmart.

The customer's always right?! Ask anyone who has ever dealt with "the customer" how true that one is!


No - the owner's response probably wasn't smart - but there's no such thing as bad publicity. I may even take a stroll down there today - kids in tow. I LOVE Brownies!